K77 Privacy Policy – Your Data Is Safe With Us

This privacy policy applies to k77's website, mobile app, and all associated digital services. k77 is an internationally licensed online gaming platform that places the highest priority on protecting user data.

• This policy applies to all users — whether you are a registered member or simply browsing the website.
• While k77's website may contain links to third-party sites, k77 is not responsible for the privacy practices of those sites.
• We operate in full compliance with applicable data protection laws.

K77 only collects data that is strictly necessary. Gathering unnecessary information goes against our policy.

K77 collects information through several methods, with full transparency maintained throughout.

• Directly from you: When completing the registration form, submitting KYC documents, or reaching out to our support team.
• Automatically: Through cookies, log files, and tracking technologies while you use our website or app.
• From payment providers: After a transaction is completed via Mobile Pay, Nagad, or bank transfer.
• From identity verification agencies: From authorized third parties when required during the KYC process.

K77 uses the data it collects for specific purposes only. Each use has a clear legal basis.

• Account Management: To manage registration, login, password resets, and keep your account secure.
• Payment Processing: To process deposits and withdrawals accurately and without delay.
• KYC & Age Verification: To meet legal obligations and prevent access by minors.
• Fraud Prevention: To detect suspicious activity and protect your account and funds.
• Customer Support: To answer your questions and resolve any issues you raise.
• Personalized Experience: To show you game recommendations and offers tailored to your preferences.
• Marketing Communications: To send you promotional emails or SMS with your consent.
• Legal Compliance: To comply with regulatory requirements and financial crime legislation.

K77 never sells your data. Information is only shared in specific, limited circumstances.

• Payment Partner: Mobile Pay, Nagad, Rocket — used solely to complete transactions. They are not permitted to use your data for any other purpose.
• KYC Service Provider: With authorized agencies for identity verification — solely for the verification process.
• Cybersecurity Partner: To detect fraud and protect your account.
• Law Enforcement: Where required by court order or legal obligation.
• Game Provider: Only the minimum data necessary to operate the games.

The k77 website and app use cookies — small text files stored on your device that help improve your browsing experience.

• Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme). Can be disabled.
• Analytics Cookies: To understand which parts of the site are used most. Can be disabled.
• Marketing Cookies: To show you relevant ads. Can be disabled.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some site features.

K77 does not retain any data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For as long as your account is active, and up to 5 years after it is closed.
• Financial Transaction Records: Up to 7 years, as required by legal obligations.
• KYC Documents: Up to 5 years following verification.
• Support Conversations: Up to 3 years.
• Marketing Data: Until consent is withdrawn.

You should have control over your own personal data. k77 fully recognizes the following rights.

K77 uses industry-standard technology and processes to keep your information secure.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall & DDoS Protection: Unauthorized access is blocked at the server level.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Staff Training: Only authorized personnel have access to your information.
• Data Center Security: Your data is stored in secure, internationally certified data centers.

K77 is firmly committed to protecting minors. We never knowingly collect personal information from anyone under the age of 18.

• Age verification is mandatory during the registration process.
• If a parent believes their child's information has been collected, they can notify us and we will remove it promptly.
• The privacy policy applicable to users 18+ also applies in all respects to minors.

This Privacy Policy may be updated due to business needs or changes in applicable law.

• For significant changes, you will be notified by email or in-app notification.
• The date of any changes will always be shown at the top of the page.
• Continued use of k77 after any changes will be considered acceptance of the updated policy.
• Copies of previous versions are kept on file and available upon request.

For any questions or complaints regarding our Privacy Policy, please don't hesitate to contact us.

• Email: support@k77-taka.com
• Live Chat: 24/7 support available via website or app.
• Data protection complaints are aimed to be resolved within 30 days.
• If your issue remains unresolved, you have the right to escalate a complaint to the relevant regulatory authority.